• Custom product.
• Incomplete, partial, or used product.
Return requests must be received by 3Win Corp. within sixty (60) days of receipt of product.
Before the proposed return product can be shipped, the Return Material Authorization (RMA) Form must be completed by the customer. The 3Win employee taking the return request will assist the customer with completing the form.
Product must be returned in its original packaging and original delivery box. 3Win Corp. assumes NO responsibility for the return shipping costs and assumes no responsibility for a refund in the event a return package is lost, stolen or misplaced; nor does 3Win Corp. assume any responsibility for damage to the return shipped product in the event a refund is denied and then re-shipped to the customer.
Any refund is subject to a satisfactory review and inspection by 3Win Corp. as to whether the product is returnable, damaged or defective, and in full compliance with these terms and conditions.
Should 3Win Corp. not accept the return, it will provide notice of its decision and the reason(s). In that event, 3Win Corp. will return the product to the customer at the customers’ expense for shipping. The customer retains the right to request 3Win Corp. to dispose of the product.
If product received by the customer that was invoiced correctly and the reason for the return was of no fault of 3Win Corp. or shipment company, the accepted returns are subject to a thirty percent (30%) restocking fee which will be deducted from any refund.
If the return refund request is approved, the return will be processed within five (5) days via:
• Replacement product will be shipped,
• Resulting credits applied to any open balance, or
• Credit memo applied to customer account.