PRODUCT THAT MAY BE SUBJECT TO RETURN OR EXCHANGE
- Product received which does not match the original invoice.
- Unused product in its original packaging.
- Damaged or defective products.
*Photographic/Video evidence must be submitted with ALL returns.
NON-RETURNABLE PRODUCT
- Custom product.
- Incomplete, partial, or used product.
*Used product includes (but is not limited to) packages with the seal/tape cut into.
DEADLINE FOR PROPOSED RETURN
Return requests must be received by 3WIN Corp. within thirty (30) days of receipt of product. Return must be shipped within 7 days of receiving your unique RMA #.
AUTHORIZATION NUMBER AND FORM REQUIRED
Before the proposed return product can be shipped, the Return Material Authorization (RMA) Form must be completed and signed. If you have a return needing to be processed, please contact your account manager for eligibility.
PACKAGING AND SHIPPING
Product must be returned in its original packaging and original delivery box. 3WIN Corp. assumes NO responsibility for the return shipping costs and assumes no responsibility for a refund in the event a return package is lost, stolen or misplaced; nor does 3WIN Corp. assume any responsibility for damage to the return shipped product in the event a refund is denied and then re-shipped to the customer. Unless product is incorrect or defective, customer is responsible for return shipping.
INSPECTION
Any refund is subject to a satisfactory review and inspection by 3WIN Corp. as to whether the product is returnable, damaged, or defective, and in full compliance with these terms and conditions.
DENIAL OF RETURN
Should 3WIN Corp. not accept the return, it will provide notice of its decision and the reason(s). In that event, 3WIN Corp. will return the product to the customer at the customers’ expense for shipping. 3WIN Corp. is not responsible for the disposal of product should a customer request this.
PROCESSING OF RETURN
If the return refund request is approved, the return will be processed within five (5) days via:
- Replacement product will be shipped,
- Resulting credits applied to any open balance, or
- Credit memo applied to customer account.
